Waitlist Queue Robot 1.3

Waitlist Queue Robot by Travelport

Waitlist Queue Robot automates the monitoring and management of airline waitlists within the Travelport platform, freeing agents from manual queue work and accelerating confirmations for travelers. Designed for travel agencies, TMCs, and corporate booking teams, it continuously watches designated queues, applies your business rules, and takes action the moment a waitlist clears—so you can deliver faster, more reliable service.

Key capabilities:

• Continuous queue monitoring: Tracks specified waitlist queues and PNRs around the clock to catch cleared segments as soon as they happen.
• Automated actions: Confirms cleared segments, updates PNR status fields, re-queues or removes items as needed, and prepares records for next steps based on your rules.
• Rule-based prioritization: Applies configurable criteria—such as fare class, trip date, traveler profile, and airline policies—to determine the right action every time.
• Smart exception handling: Flags conflicts, schedule changes, or policy mismatches and escalates them to an agent with clear, actionable notes.
• Configurable alerts: Notifies consultants or teams when key events occur, with flexible routing and timing options.
• Optional downstream steps: Supports workflows like auto-ticketing readiness checks and ticketing deadline management where your policy permits.
• Full audit trail: Captures detailed logs and outcomes for compliance, QA, and performance reporting.

Benefits:

• Faster confirmations and fewer missed opportunities when waitlists clear.
• Reduced manual effort and queue backlogs for higher team productivity.
• Improved traveler experience through timely updates and consistent handling.
• Lower risk of errors and policy violations with standardized, rule-driven processing.

Getting started:

• Define the queues to monitor and the business rules to apply.
• Connect the robot to your existing Travelport workflow.
• Configure alerts, exception thresholds, and reporting preferences.

With Waitlist Queue Robot, Travelport helps your team move from reactive queue clearing to proactive, always-on waitlist management—so you can focus on service, not screens.

Waitlist Queue Robot is developed by Travelport. The most popular version of this product among our users is 1.3. The name of the program executable file is Travelport.WaitlistQueueRobot.exe.